New KMK Public Transport ticket office

New ticket office opens at Wielopole 1

The public transport authority, (ZTP) have announced that a new KMK public transport ticket office has opened today (22.2.22) on ul. Wielopole at the corner of Starowiślna.

The new KMK Ticket Sales Point (Punkt Sprzedaży Biletów KMK (PSB)) is located at Wielopole 1  (entrance from Starowiślna).  The sales point will be  open on weekdays from 8:00 to 16:00.


At the Ticket Sales Point (PSB), the following services will be offered:

  • accepting applications for a city card,
  • topping up city cards with periodic tickets,
  • making duplicate cards of a resident with a photo,
  • considering complaints about city cards,
  • issuing invoices for tickets purchased through ticket machines

Along with the ticket sales point (PSB) there will be a separate public transport authority (ZTP) office  for clients with business relating to other public transport related matters, at the so-called journal of the Public Transport Authority in Krakow (dziennik podawczy ZTP), which will operate slightly different opening hours, opening from 8:30 to 14:30.

At the ZTP office, passengers can submit applications, such as:

  • notifications regarding the functioning of KMK,
  • timetable corrections,
  • appeals against the additional fee issued during the inspection,
  • launching new lines or strengthening the KMK frequency,
  • erecting new bicycle racks.
The new office can be reached by tram lines 1, 3, 10, 24, 52,  getting off at the “Poczta Główna” stop.

Other ticket sales points are available at:
  • os. Centrum D 7
    Monday – Friday 11.00 – 19.00
  • ul. Krowoderskich Zuchów 8a – Dworzec Tramwajowo-Autobusowy Krowodrza Górka
    Monday – Friday 11.00 – 19.00
  • ul. Pawia 5a – Dworzec Główny Wschód (pętla autobusowa)
    Monday – Friday 11.00 – 19.00
  • ul. Podwale 3/5
    Monday – Friday 11.00 – 19.00
  • ul. Powstańców Wielkopolskich 6 – Dworzec Autobusowy Podgórze SKA
    Monday – Friday 09.00 – 19.00
In addition, passengers can purchase e-tickets using mobile applications:
mKKMiMKAmPaymoBiLETSkyCashjakdojade and  Also at tickets machines at selected stops, (both in the Krakow City Card (KKM – Krakowskiej Karty Miejskiej) system and the Małopolska Agglomeration Card (MKA – Małopolskiej Karty Aglomeracyjnej), or onboard the tram/bus.


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